"Excellent facilities. Very helpful staff. Would recommend to anyone."
I. King, Stamford
"Very good service with excellent facilities. Easy registration & immediate use of unit was paramount."
P. Cory, Ipswich
| Frequently Asked Questions |
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What do I need to do to start storing?
Q: What do I need to do to start storing? A: Moving in is as easy as A, B, C! We need one form of ID (passport, driving licence, recent utility bill etc.) Payment for the first four weeks and your bank details or credit/debit card for set-up of ongoing payment. The contract is quick to set up. We will ask you a few questions, take your photograph and run through the Terms and Conditions with you. This only takes about 15mins. We even provide a cup of coffee!
Q: What is the minimum length of time I can store for? A: Our minimum storage term is 7 days. There is no limit to the length of your stay.
Q: Do I pay monthly or weekly? A: If you are staying for 1 or 2 months you may pay weekly, otherwise payments are made every four weeks (28 days). These can be either set up on Direct Debit or we can hold your Credit/Debit Card details for automatic payment.
Q: What type of storage do you have? A: All our storage is internal (unless you want to store a lorry!) We have individual units of various sizes. These each have their own door and are measured in square feet. All units have an eight foot ceiling height.
A: The size of unit you require is calculated on the type and quantity of items you need to store. E.g. All contents of a 3 bed roomed house or 20 boxes. Why not take a look at our size estimator?
A: The cost of the unit will depend on the amount of space you require and the length of time you need to store for. Why not call us now for a quotation or use our "Get a Quote" form?
A: Payment can be made by Credit Card (including American Express) Debit card or Direct Debit.
A: Our security is "2nd to none" - We have a secure perimeter to our facility accessible only by a secure pin code. This means that no-one is allowed on site without an authorised code. We have 24 hour digital CCTV, Intruder Alarms and Fire Alarms - these are set up to a 24 hour monitoring service.
Q: What are your opening hours? A: We have 24 hour access for people storing. Our Office Hours are Monday - Friday 9am to 5.30pm and Saturday 9am to 12 noon.
Q: How do I move my goods from my vehicle to my storage unit? A: We have trolleys, sack barrow, pallet truck and a lift, all for customer use. (We wouldn't expect you to carry your fridge up the stairs!)
Q: When can I access my storage unit and do you charge extra for access? A: You can access your storage unit whenever you need to 24 hours a day, 7 days a week, 365 days a year. There is NO extra charge for access (even if it is 3am)
Q: Why do I need insurance if you are so secure? A: We have done all that we can to ensure that our facility is clean, dry and secure, however, as members of the SSA (Self Storage Association) we have a duty to act under their guidelines and one of these areas is that all goods in storage need to be insured. This insurance makes sure that your valuable items are protected against things even out of our control - mainly extreme weather and fire! You may provide your own insurance - we would just need to see your certificate or you may be added to our policy. Please call the office and we will be happy to quote for you.
Q: Do you sell packaging material? A: Yes! Everything from tape and boxes to house moving kits and tool kits! Why not take a look at our BoxShop page?
A: Sorry No! - But we know a man who does!
Q: What can I store in my storage room? A: You can store almost anything at our facility. Including household items, furniture, cars, lorries, caravans, palletised goods, bulk goods the list goes on...
A: Today! (As long as you have signed the contract and set up payment)
Q: Is there anything that I can't store? A: You are not permitted to store any of the following - Food and perishable goods unless they are securely packed. Birds, fish, animals and any other living creature. Combustible or Flammable materials such as gas, paint petrol, oil or cleaning solvents and compressed gases. Explosives, firearms, weapons or ammunition. Chemical, radioactive materials, biological agents, toxic waste, asbestos. Any item which emits smells, odour or fumes. Illegal substances, items or goods illegally obtained.
Q: Do you have access to my unit? A: No. We do not hold any keys unless we have specific written instructions from yourself to do so.
Q: Can you take delivery of goods for me? A: Under certain circumstances we can take receipt of items for you. Please contact the office for more details. |
