• Packaging material

Packing tips and frequently asked questions

Whether you're packing your belongings for long or short term storage, you'll want to be sure that your precious possessions are packed and wrapped safely and securely.

Even though all our storage units are clean and dry, we recommend you use cardboard boxes for short term storage, and perhaps consider using plastic ones for the longer term.

In addition to holding your belongings, we sell everything you might need for protecting your goods while moving and storing them. Boxes, bubble wrap, sticky tape etc.

Make sure every box/piece is somehow labeled with your last name. Be sure to tape all of the seams of the cartons ( top, bottom and side). So that cartons do not collapse be sure they are filled to the top, using packing materials to fill any unused spaces and voids. We do not recommend using printed newspaper as this can mark your goods.

Be sure that you pack all cartons tightly and that your furniture is well wrapped for full protection during the duration of its storage. We suggest covering all furniture with furniture covers or blankets.

Books can get heavy, so it is best to pack them in smaller cartons. Clothes: Dresses, suits, jackets and coats can be packed into hanging wardrobe boxes. Other items should be folded in large cartons or put in suitcases.

Frequently asked questions

  • What do I need to do to start storing?

    Moving in is as easy as A, B, C! We need one form of photo ID (passport, driving licence or identity card with a recent utility bill etc.) Payment for the first week or four weeks storage and your bank details or credit/debit card for set- up of ongoing payment. The contract is quick to set up. We will ask you a few questions, take your photograph and run through the Terms and Conditions with you. This only takes about 15mins. We even provide a cup of coffee!

  • What is the minimum length of time I can store for?

    Our minimum storage term is 7 days. There is no limit to the length of your stay.

  • Do I pay monthly or weekly?

    If you are staying for 1 or 2 months you may pay weekly, otherwise payments are made every four weeks (28 days). These can be either set up on Direct Debit or can be taken by credit/debit card.

  • What type of storage do you have?

    All our storage is internal (unless you want to store a lorry!) We have individual units of various sizes. These each have their own door and are measured in square feet. All units have an eight foot ceiling height.

  • What size unit do I need?

    The size of unit you require is calculated on the type and quantity of items you need to store. E.g. All contents of a 3 bed roomed house or 20 boxes. Why not take a look at our size estimator?

  • How much does it cost?

    The cost of the unit will depend on the amount of space you require and the length of time you need to store for. Why not call us now for a quotation or use our "Get a Quote" form?

  • How do I pay?

    Payment can be made by Credit Card (including American Express) Debit card or Direct Debit.

  • What security do you have?

    Our security is "2nd to none" - We have a secure perimeter to our facility accessible only by a secure pin code. This means that no-one is allowed on site without an authorised code. We have 24 hour digital CCTV, Intruder Alarms and Fire Alarms - these are set up to a 24 hour monitoring service.

  • What are your opening hours?

    We have 24 hour access for people storing. Our Office Hours are Monday - Friday 9am to 5.30pm and Saturday 9am to 12 noon.

  • How do I move my goods from my vehicle to my storage unit?

    We have trolleys, sack barrow, pallet truck and a lift, all for customer use. (We wouldn't expect you to carry your fridge up the stairs!)

  • When can I access my storage unit and do you charge extra for access?

    You can access your storage unit whenever you need to 24 hours a day, 7 days a week, 365 days a year. There is NO extra charge for access (even if it is 3am).

  • Why do I need insurance if you are so secure?

    We have done all that we can to ensure that our facility is clean, dry and secure, however, as members of the SSA (Self Storage Association) we have a duty to act under their guidelines and one of these areas is that all goods in storage need to be insured. This insurance makes sure that your valuable items are protected against things even out of our control - mainly extreme weather and fire! You may provide your own insurance - we would just need to see your certificate otherwise you are added to our policy.

  • Do you sell packaging material?

    Yes! Everything from tape and boxes to house moving kits and tool kits! Why not look at our boxshop page or come in during office hours and take a look in person?

  • Do you do removals?

    Sorry No! But we know a man who does, and or Ipswich facility offers a FREE trailer service.

  • What can I store in my storage room?

    You can store almost anything at our facility. Including household items, furniture, palletised goods, bulk goods the list goes on. We also have external space for cars, lorries, caravans etc. Please call for availability as these spaces always prove very popular.

  • When can I move in?

    Today (as long as you have signed the contract and set up payment)!

  • Is there anything that I can't store?

    You are not permitted to store any of the following - Food and perishable goods unless they are securely packed. Birds, fish, animals and any other living creature. Combustible or Flammable materials such as gas, paint, petrol, oil or cleaning solvents and compressed gases. Explosives, firearms, weapons or ammunition. Chemical, radioactive materials, biological agents, toxic waste, asbestos. Any item which emits smells, odour or fumes. Illegal substances, items or goods illegally obtained.

  • Do you have access to my unit?

    No. We do not hold any keys unless we have specific written instructions from yourself to do so.

  • Can you take delivery of goods for me?

    Under certain circumstances we can take receipt of items for you. Please contact the office for more details.

“I can only say how impressed I was with the setup at Bury St Edmunds, it was so easy to get the things we were storing in and out, absolutely great.”

B. Harding - Newmarket