Terms and Conditions for HomeStore Homepacks

1. All orders are accepted and all contracts are made by HomeStore Limited ("the Company") subject to the following conditions which shall prevail over any terms and conditions of the Buyer. No variation of these conditions shall be effective unless signed in writing by the Company.
2. All delivery dates are estimates only and time is not of the essence of the contract. The Company shall not be liable for any direct or indirect loss or damage arising from delay in delivery.
3. The risk in the goods shall pass to the Buyer on delivery to the Buyer or the person to whom the Company has been authorised by the Buyer to deliver the goods and the Company shall not be liable for any loss or damage to the goods thereafter.

Delivery information

Delivery charges are per pack.
Deliveries are available to the UK mainland only (excludes Scottish Highlands)
Deliveries will take 2-3 working days. Please make sure you are available to accept the delivery (deliveries are due between 8am and 5.30pm).
If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.

Refund policy

HomeStore is committed to giving you the best possible products, prices and service. Should any product purchased from HomeStore be found to be faulty, damaged in transit, or differing from the description given on the HomeStore website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by post to HomeStore within 14 days of delivery of the product. Your credit card will be credited within 10 working days of the merchandise being received back at our facility.

In the event of a customer purchasing an item from HomeStore mistakenly and through no fault of HomeStore, we will replace or refund the item provided that the original item is returned to HomeStore unused and unopened and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, HomeStore reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at sales@homestoregroup.co.uk or telephone us at 01473 721041 Monday to Friday 09.00 - 17.00.

Cooling off period

Right to Cancel - "Cooling Off Period"
You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform HomeStore in writing.

Please write to HomeStore Ltd, 6 Wentworth Road, Ransomes Europark, Ipswich, IP3 9SW

HomeStore, will replace or refund the item provided that the original item is returned to HomeStore unused and unopened and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage, HomeStore reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

Complaints

HomeStore is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.

How to complain:

To make a complaint (whether about a product purchased, our service, or any other matter) please e-mail us at sales@homestoregroup.co.uk telephone us on 01473 721041, or write to HomeStore Ltd, 6 Wentworth Road, Ransomes Europark, Ipswich, IP3 9SW.

How we will handle each complaint:

HomeStore promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainant's satisfaction and to use what we have learned to reduce the likelihood of recurrence.

HomeStore are members of the SSA (Self Storage Association)